Frequently Asked Questions
How can I enter?
The best way to enter is online. Entering online also saves us administration costs, which means more support for people with MS. Should you wish to register offline or to pay by cash, cheque, or money order, please contact us on 07 3840 0828 or email@example.com. You can also enter on the day up until 8:00am (this time is for the 10km, closing times will be earlier for each distance, please check the event program for your specific distance) at the Registration Tent - payments by cash or credit card only.
When will entries close?
Online registrations will close on Thursday 15th June, 2017 at 5pm, however you can still register on the day.
Can I still register on the day?
We will accept registrations on the day until 8:00am (registration closing times are depending on the distance you ride) on Sunday 18 June, 2017.
Please note: On-the-day registration fees will apply.
What do I receive for my entry fee?
- Rider packs include your rider guide, your rider bike plate with twist ties to attach to your bike and helmet sticker with your rider number on it.
- Map of the course with locations for drink stations, toilets, first aid and bike mechanics.
- Live entertainment, food stalls, massage service and more.
- Dedicated volunteers assisting you at home base and directing you out on the course at the event.
- Drink stations along the route with free electrolyte drinks and snacks.
- Photographers stationed at many points along the route ready to take your action shots (images can be purchased after the event).
- Medical response team monitoring and roving the entire course.
- Mechanical support at home base and roving the entire course.
- Police presence at busy intersections to direct you and keep everyone safe.
- Professional traffic controllers at busy sections of each course monitoring rider and vehicle traffic conditions throughout the event and assisting with clear paths for riders.
- Directional, safety and motivational signage mounted in visible areas throughout each course.
- SAG vehicles to take you to the next refreshment stop if you are unable to continue or require mechanical support.
- Designated Support Officer to help you through your fundraising journey for MS.
- 160km riders also receive a free cycling jersey
Can I request a refund?
Entry fees are non-refundable and non-transferable.
Does it cost extra to register a team?
There is no cost associated towards creating a team. Simply register yourself, create a team and then round up your friends, family and colleagues to join. Everyone will have to register themselves individually.
Can I purchase merchandise on the day?
There will be a merchandise tent where you will be able to purchase the official 2017 MS Brissie to the Bay jerseys and t-shirts on the day. However, to avoid disappointment, order merchandise from your fundraising account.
To ensure you purchase the correct size and avoid having to arrange returns or exchanges, please refer to our sizing chart.
Where can I go to collect my rider pack? Can rider packs be posted?
You can select to have your rider pack and any merchandise you order posted to you at a cost of $3 (rider pack envelope only) or $8 (rider pack, 1 or 2 merchandise items) or $13 (rider pack, 3+ merchandise items). You should receive your pack by the end of May 2017.
If you did not select this option during registration but want your pack or merchandise posted, login to your fundraising dashboard and select the Buy Merchandise option before Sunday the 7th of May, 2017.
If you don't want your pack posted to you then you can pick it up at one of our rider pack collection days:
Friday 9th June –
Christies Conference Centre
Endeavour 1 Room,
Level 1, 320 Adelaide Street - (ENTRY VIA WHARF STREET ENTRANCE)
Saturday 10th June –
MS Queensland (In the car park outside Physiotherapy)
286 Gladstone road
Monday 12th – Wednesday 14th June
Collection available from MS Queensland (main reception) from 9am-4pm
You can also collect your rider packs (along with any merchandise) from the Collections Tent on the Sunday morning of the ride (Sunday 19 June) from 5:30am. NO ID is required and you can do so on behalf of other riders or your team.
Please note that we recommend this only as a last resort as this tent can get very busy on the morning of the ride. For the best experience, please collect your rider pack before the day.
Please allow time before your event start time to do so.
If you have already collected your pack, you do not need to check in on the morning of the ride.
What if I am unable to collect my pack, can someone else pick up my rider pack?
No identification is required to pick up rider packs, so you can nominate someone to pick up your pack on your behalf.
To avoid confusion, please ensure you notify the person you are collecting a pack for.
I can’t make any of the collection times, and someone else is unable to collect my pack, how else can I get my pack?
If you are unable to collect your pack prior to event day, you may collect it on Sunday 18 June from 5:30am at the collections tent.
Does my entry fee go towards people living with MS?
Your entry fee goes towards supporting the associated costs of staging such a large public event. This means we rely on you to raise much-needed funds for the 23,000 Australians living with multiple sclerosis.
All money raised by our riders in the MS Brissie to the Bay bike ride goes directly towards changing the lives of people living with MS.
Is fundraising compulsory?
The MS Brissie to the Bay is primarily a fundraising event. By registering, you commit to raising at least $250 to improve the lives of people living with MS. Fundraising can be as easy as sending a couple of emails, and sharing your fundraising page on social media. All it takes is 10 people donating $25, or 5 people making a $50 donation. We recommend to start early and give yourself the most amount of time to raise your funds. We are here to support you any time you need.
What if I don't reach the minimum fundraising target?
There is no penalty for not reaching the $250 fundraising minimum, however as your registration fee helps cover the running of this essential fundraising event, funds you raise will support the increasing number of people living with multiple sclerosis and to fund research to find a cure. We will provide each rider with all the personalised support they require to reach their fundraising goals, and host a fantastic event to celebrate each participants' achievements.
Our goal to raise $1.5 million this year to continue to support the growing number of people in Queensland living with MS and we cannot do it without this event and the public’s support.
I want to fundraise, but I don’t know where to start. Where can I get more information?
It’s wonderful you would like to fundraise to help the thousands of Australians living with MS. We recommend personalising your fundraising page with a photo of you. This shows your supporters they are supporting YOUR ride. The next step is to start asking people (family, friends and colleagues) to sponsor your ride.
We find email works best! Just one email (we can even provide you with a template if you require it), to all your friends, family, colleagues and other networks can raise hundreds of dollars very quickly. Also asking for sponsorship on Facebook, and asking people face-to-face are very effective ways to make a difference. We are here to help coach you through any fundraising methods.
We also have loads of resources and downloads to help you reach your fundraising goals. If you require any further assistance, please contact us on 07 3840 0828 or email firstname.lastname@example.org and we will be more than happy to help.
How can I bank my offline donations?
There are a number of ways you can bank any donations you receive via cash and cheque/money order. Click here for more information.
Will I receive a receipt when I donate to a rider or team?
Any donation of $2.00 and over is tax-deductible. If you donate online, a receipt will automatically be emailed to you. You may request to appear anonymously. If you prefer to donate to a rider with cash, the rider can bank this cash into their own account and add it as an offline donation on their fundraising page. Please ensure they are supplied with your details for receipt purposes, i.e. Amount; First Name; Last Name; Email; Address; Suburb; Post Code; State; Country; Phone number.
What does the fundraised money go toward?
All money raised by our riders in the MS Brissie to the Bay bike ride goes towards providing support and care to the thousands of Australians living with MS.
This year we are aiming to raise $1.5 million to help fund vital support services such as physiotherapy, counselling, advocacy and an information line as well as exciting new research projects exploring possible causes and a cure for MS.
What time does the ride start?
2017 starting times are as follows:
160km Classic - 6:15am (staggered starts until all riders have departed)
100km - 6:35am (staggered starts until all riders have departed)
50km - 7:45am (staggered starts until all riders have departed)
25km - 8:45am (staggered starts until all riders have departed)
10km - 9:15am (staggered starts until all riders have departed)
Times are subject to change
When should I get to the start site?
It is recommended that you arrive at the start site at least 30 minutes prior to the ride start time of the course you are entered in.
Is it a race?
No! The MS Brissie to the Bay bike ride is a mass participation ride to raise funds for people with MS. There are no pace setters or prizes for finishing first and competition of any sort is strongly discouraged for safety reasons. Please ride safely and ensure everyone has a safe, fun and enjoyable ride.
What is ride etiquette?
In the interest of providing a safe and enjoyable event experience for all participants, cyclists should be mindful of ride etiquette:
- Keep to the left to allow passing cyclists to overtake on the right
- Do not ride more than 2 abreast
- Do not stop/change directions suddenly
- Do not double back on the course
- Always follow the directions of all ride officials and emergency service personnel
Is there a minimum age requirement?
Children under 12 years will not permitted to participate in the 50km course. Children under 16 years will not be permitted to participate in the 100km course. Anyone under the age of 18 will not be permitted to ride the 160km course. All children must be accompanied on course by an adult.
Can we start as a group?
Because the Brissie to the Bay ride is not a race, groups are encouraged to ride together and proudly show off your colours as a team!
What happens if it's raining?
Riders should be prepared for all possible weather conditions. Bike tyres and tubes are more vulnerable to damage if the roads are wet. We will have support vehicles out on course with bike mechanics to help riders out in any conditions, but with thousands of people participating in this event, it may take some time for us to get to you.
It would be beneficial if you bring some spare tubes and patches with you (if you know how to repair your own bike) to ensure you are back on the road quickly.
As the roads can be more treacherous in these conditions, please take care when riding on them. Give vehicles and other riders plenty of space and take care when cycling around corners. The event will go ahead come rain or shine, unless there is a significant danger to participants due to poor visibility, lightning, storms or strong winds. If this occurs, a notification will be posted on our website, and participants will be notified via email and SMS.
What happens if I breakdown or if I can't complete the ride?
Volunteers and course marshals will be along the route, as well as bike mechanics and first aid personnel. They are ready and happy to provide assistance to anyone who may breakdown, feel ill or experience other difficulties.
A 'SAG vehicle' will also travel behind the last group of riders of each distance. They will ensure all riders fall within the allocated time allowed and assist riders by returning them to Musgrave Park should they not be able to complete the ride.
We recommend you have your bike serviced before the ride and carry a puncture repair kit and pump. If you breakdown on the ride, stop in a safe spot on the side of the road, set your bike upside down, and wait for one of the roving mechanics to arrive. They will be able to assist with basic repairs and should be able to get you mobile again. SAG vehicles will collect any riders who are unable to complete the ride. If you are within walking distance of one of the recovery stops, you may walk your bike to the stop.
What type of bikes are permitted in the event?
You may enter the ride with many different types of bikes, from tandems, to hand-powered, and foldable electric bikes. No scooters or roller blades are permitted in the event, nor are those intending to run or walk the course. If you are unsure about your options, contact us on 07 3840 0828.
Can my child ride along in a trailer attached to my bike?
Pull-alongs are permitted for the shorter distances of 10km and 25km. For insurance and safety reasons, all children who will be on course must be registered.
Can I ride with my dog?
No animals of any kind are allowed on the ride. This is for your own safety, the safety of your pet and of other cyclists around you.
Are private support vehicles permitted?
Private support vehicles are not permitted on the course. There will be plenty of 'official vehicles' patrolling the course during the event, as well as medical and mechanical support to ensure the safety of all event participants.
Will I be covered by insurance in case of an accident?
You are NOT covered by MS Queensland for injuries if an accident occurs. Prior to the event, we recommend you become a member of Bicycle Queensland which will cover you for personal accident insurance. Your property is also not covered should any damage occur whilst taking part in the event. Bicycle Queensland also offers property insurance should this be of interest.
Where can I leave my belongings?
There will be a luggage tent for a small donation of $3. Please ensure clothing is wrapped in sealed plastic bags for weather protection and is clearly labelled. You will be provided with a ticket that corresponds with your bag. Please keep this in a safe place and bring it with you when you collect your bags. All care will be taken but we accept no responsibility for lost or damaged items.
What should I bring with me on the ride?
We recommended all participants bring two filled water bottles with them, as well as any energy snacks that they can carry safely.
Additionally, we suggest riders carry a spare tube and puncture kit, and to get their bike serviced before the ride in hopes that they won't have to use them!
Does the ride cater towards different cycling skill levels?
The best thing about the MS Brissie to the Bay bike ride is that it is an event for riders of all ages and abilities, with five different courses to choose from!
Since it is not a race, we encourage riders to take the course at their own pace and not feel pressured to ride at a particular speed or match the speed of surrounding riders.
That being said, the MS Brissie to the Bay is a cycling event, so basic riding ability is needed for your own safety. The event also shares roads with cars, so it is highly recommended you have some experience in this prior to participating.
What if I can't make it to the start line on time?
We encourage all riders to be at the start line on time for their course, however if you cannot make it on time for any reason, the five courses have staggered starts, up until a certain time.
Please check the Event Program for start and staggered start times.
Once the staggered starts have ended for each course, you will no longer be able to participate in that course.
What if we change our mind on what distance we want to complete?
If you have entered the 100km distance and during the ride (prior to the Wynnum Esplanade) decide you do not wish to complete the full 100km distance, you can continue your ride from the rest stop at Wynnum by returning back to Musgrave Park via the 50km course.If you have entered the 160km course and during the ride (prior to leaving the Cleveland rest stop) decide you do not wish to complete the full 160km distance, you can continue your ride from the rest stop at Cleveland by following the 100km course back to Musgrave Park.
Prior to 5pm Thursday 15 June 2017, you can change your distance by logging into your account and changing your registration type. (Please note: you may be required to pay an additional registration amount if you are changing to a longer course and you will not receive a refund if you downgrade to a shorter course).
Will there be rest stops along the way?
Rest stops** are located at:
- Balmoral - 25km, 50km
- Wynnum - 50km, 100km, 160km
- Wellington Point (only a water tap available no food)
- Cleveland - 100km
- Rochedale South - 160km
- Musgrave Park - Home base
**Rest stop locations are subject to change. Please check course maps closer to event day.
Will medical and mechanical assistance be available on the course?
Medical and mechanical support is available at the start/finish area at Musgrave Park. Medical and mechanical support will also be circulating along the course to assist riders who may require help.
Medical conditions that may affect you during the event should be clearly detailed on the back of your rider plate in the fields provided and attached to your bike, including emergency contact details. Course officials are located at regular intervals and should be notified if you have any difficulties during the event.
From where can I hire a bike for the ride?
City Cycle is run by Brisbane City Council and with many stations throughout Brisbane it makes it easy to hire a bike starting at just $2 per day. Head to www.citycycle.com.au to register an account before the ride.
Please note: These bikes are heavy, with minimal gearing, and may not be suitable for the longer courses.
Is there parking at Musgrave Park?
Parking is available in the South Brisbane area (and surrounding suburbs), but parking restrictions and metered parking may apply. There is no parking on Russell, Manning and Edmondstone Streets, as these will be closed for the event.
There are two additional parking options: the Brisbane Convention Centre car park which is open 24 hours a day, and the South Bank car park (access through Tribune Street only), which opens at 4am. Please refer to the South Bank website for more parking details.
What else can I expect on the day?
Once you have crossed the line and celebrated with your family and friends, make yourself comfortable at Home Base, where there will be food and drinks available for sale. Grab a bacon and egg sandwich or hamburger from the team at Rotary Woolloongabba. A portion of proceeds from each burger sold goes towards supporting those living with MS. Fresh espresso coffee, juices and smoothies along with some healthy food options will also be available.
How can I find out more?
If you need any further information, feel free to contact us via phone or email:
Phone: 07 3840 0828 | Email: email@example.com